If you have any complaints about the service we provide you, please take the following steps:
We will try to resolve your complaint quickly and fairly.
Austrata is a member of the Australian Financial Complaints Authority (AFCA). If the complaint is not resolved to your satisfaction within 45 days, then you may lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers:
Phone: 1800 931 678 (9:00am to 5:00pm AEST/AEDT weekdays);
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
If you have any other questions about the financial services we provide, please do not hesitate to contact us.